I’ve always had an up and down relationship with Air France. They have reasonable prices and their flight times usually work for me really well, but there are many issues with them otherwise. I just flew from Boston to Prague with Air France and the flight was operated by Delta. I always consider that the worst case scenario, because it usually means old planes, ok food, and ok in-flight entertainment. And, sadly enough, they did not fail to meet my expectations this time either.
The pre-flight procedures go pretty well with Air France. You get an email that reminds to you to check in, which is very useful. However, one thing that anyone who has an allergy has to keep in mind, is that you have to order a special meal before you check in (more than 30 hours ahead of time) but you can’t order a special meal when buying the tickets. So please keep that in mind, because they cannot help you! Other than that, check in and baggage drop off is straight-forward and quick. At the gate, the staff ran into a slight issue, because their announcement was not clear, so, many people lined up to talk to them at the desk. Since the staff had to deal with so many people, you could tell they were getting frustrated with all the customers.
The flight itself was ok. The airplane had pretty decent legroom, so at even when the person in front of me put their seat down, I still had room. One issue several people had, including me, was that the individual lights were not pointed at the correct seats. I saw three people get up and try to fix it. They all gave up rather quickly and sat back down in the darkness. So much for “the lights in the cabin will be dimmed during take off, but feel free to turn on your individual lights”.
The rest of the flight went pretty well, some turbulences, but nothing too bad. The flight attendants were really nice and helpful and for the first time on Air France, they were not completely shocked that I didn’t speak French, and even remembered I spoke English the next time they came around.
Food was kind of sad. That usually happens with my gluten-free meal though. The best part of my meal was applesauce, although the applesauce was a great surprise addition to the meal! One thing that Air France really has going for it, is wine. They have really good wine, which I definitely enjoyed!
One more quick reminder! If you have an allergy, make sure you order the meal ahead of time! The woman next to me didn’t and then she was struggling to find something to eat, because of her fish allergy.
In-flight entertainment was kind of sad. The screens were tiny, smaller than an iPad mini, if you want a visual reference. I may have been spoiled by Emirates and Swiss Air, but I also felt like Air France does not have a large selection of movies and TV shows. Even though they had some new movies, recent movies and even some old movies, in general the choices were not great. On top of that, the sound seemed to be a little messed up. The soundtrack is overpowering and loud, to the point where you can’t hear the dialogue, so even though I tried to watch a movie, half the time I did not understand what any of the characters said.
Overall Air France was pretty decent this time. I was just glad they did not lose my luggage this time, because out of the past four trips I took with them, they lost my stuff three times. Let us know what you think about Air France and if you had better experiences.