I fly between Boston and Prague quite a lot and personally I love taking Swiss Air for this trip. Part of the reason is that I am a loyal customer, so I collect as many miles as I can, but really I am very happy with their service. On top of their great service and actually decent food, layovers in Zurich are very calm and I never have to stress about making my second flight. My most recent flight with Swiss Air was at the end of November, so here’s my experience:
The pre-flight process with Swiss Air is very simple. You can check-in online 24 hours before your flight, or you can even select automatic check-in, when they will automatically send you your boarding pass about 25 hours before the flight. This makes things so nice and easy, because you don’t have to stress about having to log in online exactly 24 hours before the flight or you won’t get good seats! That’s the only bad thing about Swiss Air, you can’t select a seat before you do online check-in, all you can do is select what type of seat you prefer: aisle, window or middle (no one ever wants the middle!). Even so, Swiss Air likes to make everything simple for their customers.
During the actual flight the service is great! The flight attendants are very friendly and unlike with Air France, they are NOT surprised when you speak English to them. They are helpful and try to accommodate the passengers with whatever needs they may have. True, when a woman got out of her seat during a particularly strong turbulence, the attendant yelled at her through the PA system, but she kind of deserved it, otherwise they are super polite.
I love the in-flight entertainment Swiss Air has. Yes, sometimes the screens/technology is dated and the screens aren’t as pretty because some of the airplanes are older, but they have an amazing selection of movies and tv shows on each flight. Not only do they offer recently released movies, like Inside Out (I may or may not have watched that twice), but they also offer classics. Last week they offered all of the 007 movies and all of the Fast & Furious movies. They also had multiple episodes of the Big Bang Theory, Jane the Virgin and even episodes of The Flash and The Walking Dead. Needless to say, I was not bored on this flight
Food is always a big question mark when it comes to eating on a plane. I have an added disadvantage of being a celiac, so I cannot have any gluten whatsoever. Luckily, airlines now offer special meals for celiacs, however, they usually suck. With Swiss Air it really depends on where you are flying from. Flying from the US to Europe, the food is ok. It’s better than what gluten-free plane food used to be, but it’s not best. Flying from Switzerland, however, is absolutely amazing. True, the warm meal still lacks in flavor sometimes, but I do get a warm gluten-free bun and lemon cake AND chocolate marble cake! I do love Swiss Air when they give me cake <3 As far as drinks go, the flight attendants make sure you get enough to drink throughout the flight and walk down the aisle frequently offering water.
Swiss Air is great! I definitely recommend them. I never had an issue with them or at the Zurich airport during transfers.They may not be the cheapest option out there, but I personally think it’s worth it!
Want to compare Swiss Air to another airline? Read our review of the Emirates Airline!