I had two very different experiences with Scandinavian Airlines the two times I flew with them at the end of October. My flight from Boston to Europe was…ok. My flight back to the US, was actually pretty good. The first trip was from Boston to Copenhagen and on to Prague and my flight back was from Prague to Copenhagen to Chicago and ended in Boston. So, here’s why my flights were ok:
I got my tickets very last minute, but everything still went pretty smoothly on the way there. I checked-in online 24 hours before the flight and printed my boarding pass without an issue. One thing I did have an issue with was ordering a special meal. It wasn’t really an issue, so much as a hassle, because you couldn’t order online while buying the ticket, you had to call and order it. Again, not an issue, just another step.
Pre-flight before my flight back to the US was worse. I couldn’t check-in online, which is something that has become the norm in the past couple of years, but I also didn’t get my boarding pass for the flights to Chicago and to Boston. So I knew I had a one hour layover and I had to stop by the transfer desk on my run across the airport. I wasn’t thrilled, but what could I do, just hope for the best and run fast.
The flight to Europe was on a very small plane with very small seats. There was only about 17 rows and 6 seats in each row. At least it was a very short flight, just somewhere between 6 and 6.5 hours, which isn’t that bad. It was a very full flight so there wasn’t room to spread out. In Copenhagen I had 5 hour layover, which is long, especially when most stores are closed for a solid amount of time.
My flight back to the US was better. It was a bigger, upgraded airplane which meant more comfort. I was also lucky because I had a free seat next to me, so I had enough space to lie down and just watch a movie. The flight from Copenhagen to Chicago was 9 hours, which is long, but since I had space, it was doable.
Gluten-free meals are the same on all flights and all airlines. It’s usually some chicken or white fish with some vegetables. Not much to it. The snacks vary, and I didn’t have a good experience with the small meal on either of my long flights. On the first one I got just bread with a slice of tomato on it. Definitely not a filling or enjoyable snack, it was too dry and didn’t really have a taste to it. On the second flight they gave me the wrong snack at first, instead of gluten-free they gave me a special fish meal. That is an honest mistake, but it did make things more complicated.
One thing that I didn’t like about Scandinavian Airlines, is that not all beverages were for free. And at least to me, it wasn’t quite clear what was included in the price of the ticket, because sometimes it changed with what meal was being served. Maybe I just wasn’t paying attention, but it wasn’t clear what I could order. I did figure out that apple juice and coffee is always free though, so that’s a plus.
On the first flight the entertainment system wasn’t working or they were upgrading. Either way, iPads were given out instead of us using the screens at the back of the seats. This sounds like a good idea in theory, but I really do prefer the screens, for two reasons: a) there is a limited selection of movies and TV shows on iPads and b) you have to hold the iPad to watch things. Really, it was having to hold it that annoyed me. There’s no way to sit the iPad up in a way so it doesn’t slide down or a way to hang it from something. Again, don’t know why the screens weren’t used but I definitely prefer not holding on to the iPad for 6 hours. Fun fact: there was an ethernet plug at each seat, so if you bring an ethernet cable you can have internet access during the flight.
On the second flight, they had the normal screens with more movie choices. There were some new movies and some older classics. There were some TV shows too, but alway only one random episode of each show, which for someone who really likes binge watching is quite little. But I found enough movies to entertain me throughout the whole flight.
Overall my experience with Scandinavian Airlines wasn’t bad, it was quite pleasant and it helped that service was really nice. I would definitely fly with them again, because none of the issues I had with them were serious. I suggest you look into them if you are looking for tickets.